Refund policy

Shipping

Orders are typically processed within 2–5 business days.

Shipping times vary depending on destination and carrier.

Customers will receive tracking information once an order has shipped.

Drink Elexi is not responsible for shipping delays caused by weather, carrier disruptions, customs, or other circumstances beyond our control.

Returns

Because our products are food items, we are unable to accept returns of opened products for food safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@drinkelexi.com with your order number and photographs of the issue.

Refunds

Approved refunds will be processed to the original payment method.

Refund processing times depend on your payment provider.

If you are dissatisfied with your purchase, please contact us—we value customer feedback and will work with you to find a fair solution whenever possible.